Cruise the 209 with Bike Stockton

We are Stockton’s e-bikeshare

Phone app

Access

Network access is currently available to University of Pacific students, faculty and staff, Visionary Homebuilders residents and Calaveras Quarters residents. These eligible groups can activate their account for $5 and receive up to 150 minutes of use per day. Not a member of these groups? Click here to learn more about our Long Term Lending Subscription program.

How it works

1

Sign up

Download the Bike Stockton app and activate your account. Be sure to read User Agreement before riding.

Read User Agreement and/or Lending Agreement before using.
2

Unlock

Scan the QR code on the handle bar using the app to unlock the bike.

3

Ride

Remove the lock tether and place it on the hook under the seat. Grab your helmet and enjoy the ride!

4

Arrive

Roll your bike back to the hub you started from and use the tether to secure your bike to the rack. Then, submit a photo to end your ride.

Long term lending

Long Term Lending E-Bike Subscriptions are available for residents of the Bike Stockton Service Area (see map below). Learn more about this subscription plan here.

Get the app now!

The Bike Stockton mobile app for iPhone and Android is the perfect companion when you’re out and about.

Safety

Follow the rules

Yield to pedestrians. Stop at all red lights and stop signs. Ride in the direction of traffic. Use the grip bell to signal your presence. Do not wear more than one earphone while riding. Obey traffic laws at all times.

Plan a sensible route

Plan your route before you ride to follow the safest route to your destination. You can use our app to find your way to a bike you’ve reserved or to a hub when you want to end your ride.

Do a pre-ride check

Adjust the seat height; try the grip bell; and if you’re riding at night, check that the front and rear lights are illuminated.

Be predictable

Make it easy for the traffic around you. Don’t make unexpected turns that put yourself and others in danger. Ride at a steady pace so other vehicles can anticipate your movement.

Wear a helmet

Whenever you ride, wear a helmet. Always buckle the strap. Replace your helmet after any crash and whenever you see signs of damage.

Tips for turns

Use hand signals to let drivers and other cyclists know your intention to turn or to stop. Don’t turn or change lanes without knowing the position of the cars and bikes around you.

Frequently asked questions

Basics

  • What kind of bikes are used in the Bike Stockton Network?

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    Bike Stockton uses electric, pedal-assist bikes.

  • What are pedal-assist e-bikes?

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    Pedal-assist e-bikes ride like any other bicycle. Use the pedals to get moving, and squeeze the brakes on the handlebars to slow or come to a stop. As you pedal, a small electric motor adds assistance to boost momentum, making it easier to go long distances or ride up steep climbs.

  • What is the max speed of a Bike Stockton E-Bike?

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    Our bikes can reach a maximum speed of about 16 miles per hour.

  • I want to ride a Bike Stockton E-Bike. How do I get started?

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    Network access is currently available to University of Pacific students, faculty and staff, Visionary Homebuilders residents and Calaveras Quarters residents. These eligible groups can activate their account for $5 and receive up to 150 minutes of use per day. Not a member of these groups? Click here to learn more about our Long Term Lending Subscription program.

  • How do I book a Bike Stockton E-Bike?

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    Once you set up your account, you can use the app to find and scan an available bike. The QR codes that you can use to scan and book your bike are located on the lock of the bike, as well as the small plate between the handlebars.

  • How do I unlock a Bike Stockton E-Bike?

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    After you’ve scanned the bike and started the trip, tap on the unlock button and the rear wheel lock will open. Be sure to secure the end loop of the lock tether to the hook under the bike seat to keep the tether from tangling in the rear spokes during your ride.

  • Is there anything I should do before I start riding the bike?

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    If needed you can adjust the seat height for comfort. Always be sure to test the brakes and e-assist before going on your way and don’t forget to wear a helmet.

  • Can I end my trip anywhere in the city?

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    No. Bike Stockton is a round trip bikeshare service. All trips must end at the same hub you picked the bike up from.

  • How do I end my trip?

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    To end your trip, ride back to the hub from which you started and use the available racks to lock up your bike. Wrap the tether around the rack and insert the end loop into the wheel lock. Once the end loop is inserted, close the lock ring using the tab on the left side. The app will verify that you are back where you started, and that the bike is locked. Choose to end the trip in the app and you will be prompted to take a photo of the parked bike. Please make sure the photo is taken from the rear of the bike, clearly showing the tether wrapped around the rack and inserted in the closed wheel lock.

  • How much does it cost to use a Bike Stockton E-Bike?

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    U of P students, faculty and staff, Visionary Homebuilder Residents and can activate their account for $5. They will receive 150 minutes of usage per day. Should they go over their daily minutes they will be charged at a rate of $0.17/minute for use.

  • Is there a minimum age to ride a Bike Stockton E-Bike?

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    All riders must be at least 18 years of age.

  • Can I book more than one Bike Stockton E-Bike at a time?

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    In order to help secure our network, only one bike can be checked out per rider.

  • What if I have questions or issues?

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    You may contact us via support@bikestockton.org or by tapping the “?” icon in the upper right of the app.

  • How long does the boost last on a fully charged Bike Stockton E-Bike?

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    Depending on the weight of the rider and elevation changes of the ride, the boost should last anywhere in between 20 to 30 miles.

  • Do Bike Stockton E-Bikes work when the battery loses its charge?

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    Our bikes are designed to be ridden as a normal pedal bike should the boost run out. It is not as easy a ride without the pedal assist, but it will still get you around town.

  • Can I make a mid trip stop outside of a hub?

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    Yes, just be sure to secure and lock the Bike Stockton E-Bike to a bike rack. While the bike is locked, no one else can book the bike but you will be charged normal usage rates. After you have run your errand, choose to unlock the bike in the app to ride to your destination hub.

  • Is there a minimum or maximum height?

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    With our adjustable seats, our bikes can be ridden comfortably by anyone between 5’ and 6’5”.

  • Is there a maximum weight limit?

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    We do not recommend riding our bikes if you exceed 250lbs.

Troubleshooting

  • What do I do if the bike I book does not unlock?

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    Unlocking issues can be caused by spoke pressure on the lock or a connection error between the app and bike's lock. Should you have an issue unlocking a bike in the future, please do the following:
    • Make sure the wheel lock is not resting against one of the spokes on the rear tire. If it is, turn the rear wheel slightly to move the spoke away from the lock.
    • If the wheel lock is not resting against a spoke and the lock will not release after two attempts to unlock, end your trip. As long as the bike is locked and the trip is only a few minutes long, you will not be charged for the booking.
    • Attempt to re-book the bike, or if another bike is available nearby, book that one instead.

  • What do I do if there is a mechanical issue with the bike?

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    Please report any mechanical issues with the bike to customer support by tapping on the “?” icon in the lower right corner or the app. If the mechanical issue makes the bike unsafe to ride, please lock the bike to the nearest available bike rack and notify support. Please note, the loss of pedal assistance is not a mechanical issue.

  • What do I do if the bike loses pedal assistance?

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    Fortunately, our bikes are designed to be ridden as regular pedal bikes. Return the bike to the hub from which you started and book another bike if needed.